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Resort Operations Manager
1 week ago
Company Overview
Raffles Hotels & Resorts is a luxury hotel chain that embodies the spirit of exceptional service and elegance. Our properties are located in prime destinations worldwide, offering guests an unforgettable experience.
Job Description
We are seeking a highly organized and efficient Room Coordinator to join our team at Raffles Hotel Jeddah in Saudi Arabia. As a Room Coordinator, you will play a crucial role in ensuring smooth operations and exceptional guest experiences by managing room assignments, coordinating with various departments, and addressing guest inquiries and concerns.
- Optimize room inventory and allocate available spaces efficiently
- Coordinate with housekeeping, maintenance, and front desk teams to prepare rooms for guest arrival
- Handle guest requests, complaints, and special requirements promptly and professionally
- Utilize scheduling software to manage room bookings and resolve any conflicts
- Maintain accurate records of room status, occupancy rates, and guest preferences
- Assist in creating and updating room assignment charts and floor plans
- Collaborate with sales and events teams to accommodate group bookings and special events
- Monitor and report on room revenue and occupancy statistics
- Ensure compliance with safety and security protocols in all assigned areas
- Participate in regular team meetings and contribute ideas for improving guest satisfaction and operational efficiency
Required Skills and Qualifications
- High school diploma or equivalent; Bachelor's degree preferred
- Minimum of 2 years of experience in hospitality or administrative role
- Proficiency in scheduling software and Microsoft Office Suite
- Strong customer service skills with a focus on guest satisfaction
- Excellent attention to detail and ability to multitask in a fast-paced environment
- Exceptional time management and organizational skills
- Effective problem-solving abilities and decision-making skills
- Outstanding verbal and written communication skills
- Ability to work flexible hours, including weekends and holidays
- Knowledge of the hospitality industry and current trends (preferred)
- Fluency in English; additional language skills are a plus