Luxury Hospitality Leader

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Selective Touch Consultancy Full time

**About the Role:**

We are seeking a highly skilled Guest Relations Manager to join our team at Selective Touch Consultancy.

This prestigious hospitality group is looking for an individual who is passionate about delivering exceptional customer experiences and maintaining high service standards.

The ideal candidate will be experienced in luxury hospitality, particularly in restaurants, and possess strong leadership, communication, and problem-solving skills.

They will also be fluent in English and Arabic and currently reside in Saudi Arabia, with a willingness to start immediately.

**Key Responsibilities:
  1. Guest Experience Management: Oversee the entire guest journey, ensuring outstanding service quality and satisfaction.
  2. Service Quality & Feedback: Monitor guest feedback, address concerns, and implement improvements to maintain brand reputation.
  3. VIP & Loyalty Management: Personalize experiences for VIPs and loyalty program members to enhance customer engagement.
  4. Complaint Resolution: Handle guest complaints professionally to resolve issues promptly.
  5. Event Coordination: Manage special occasions and tailored experiences for guests.
  6. Team Training & Leadership: Guide and train staff to maintain high service standards and deliver excellent customer experiences.
  7. Reporting & Improvement: Analyze guest feedback and collaborate on service enhancements to drive continuous improvement.
**Requirements:

The ideal candidate should have:

  1. Experience as a Guest Relations Manager in luxury hospitality, mainly restaurants.
  2. Strong leadership, communication, and problem-solving skills.
  3. Fluency in English and Arabic.
  4. Currently residing in Saudi Arabia (locally available).
  5. Availability to start immediately.


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