Hospitality Experience Leader
4 days ago
We are seeking a Hospitality Experience Leader to join our team at Sofitel Mumbai BKC.
About the Role:
The Hospitality Experience Leader will be responsible for delivering exceptional guest experiences, driving customer satisfaction, and promoting loyalty programs.
Main Responsibilities:
- Develop and implement strategies to enhance guest experiences and increase customer loyalty.
- Collaborate with departments to ensure seamless guest transitions and recognition.
- Analyze guest feedback and develop action plans to drive improvements.
- Lead Brand Assurance Meetings and compile feedback reports.
- Stay up-to-date with competitor trends and industry developments.
Requirements:
- 2+ years of experience in hospitality, preferably in a leadership role.
- Strong understanding of customer service principles and loyalty programs.
- Excellent communication and analytical skills.
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