Hospitality Experience Leader

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time
Hospitality Experience Leader

We are seeking a Hospitality Experience Leader to join our team at Sofitel Mumbai BKC.

About the Role:

The Hospitality Experience Leader will be responsible for delivering exceptional guest experiences, driving customer satisfaction, and promoting loyalty programs.

Main Responsibilities:

  • Develop and implement strategies to enhance guest experiences and increase customer loyalty.
  • Collaborate with departments to ensure seamless guest transitions and recognition.
  • Analyze guest feedback and develop action plans to drive improvements.
  • Lead Brand Assurance Meetings and compile feedback reports.
  • Stay up-to-date with competitor trends and industry developments.

Requirements:

  • 2+ years of experience in hospitality, preferably in a leadership role.
  • Strong understanding of customer service principles and loyalty programs.
  • Excellent communication and analytical skills.


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