IT Infrastructure Manager

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time
About Us

We're a global leader in providing innovative AI-enhanced technology solutions to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Job Overview

The Data Center Operations Team manages the data center, overseeing systems performance, monitoring equipment, and managing vendor relationships. This role requires capacity planning and continuous assessments to ensure that processes are well-documented, sustainable, and scalable.

  • Main Responsibilities:
  • Available for 24/7 support as needed.
  • Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs).
  • Hands-on experience in hardware break-fix with servers and network appliances.
  • Perform root cause analysis of equipment failures.
  • Ensure all safety procedures are adhered to while performing work.
  • Fully comply with all physical security procedures and policies.
  • Perform regular audits as required.
  • Extensive experience in installing, monitoring, and maintaining data center IT equipment.
  • Experience in managing vendors in a data centre environment.


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