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Department Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Fendi Full time
About the Role

The Men's Department Manager is a key position at Fendi, responsible for driving the success of our Men's Division. This role requires a strategic thinker who can lead and develop the business of the department, cultivating a comprehensive understanding of the market and relating to all relevant stakeholders.

Main Responsibilities

Category Sales Management and Business Development

  • Lead and develop the business of the department by analyzing market trends and competitor activity, and implementing strategies to drive sales and growth.
  • Monitor and achieve department performance with relevant Key Performance Indicators (KPIs);
  • Analyze the category business, propose and implement action plans to improve results;
  • Set category performance targets for the team and individual with the Store Manager;
  • Stay up-to-date with competitors' trading activities and provide feedback to the Store Manager.

Client Management

  • Leverage clienteling tools to achieve department and store business goals;
  • Demonstrate sales leadership by delivering excellent customer service and implementing clienteling activities;
  • Manage customer service quality to meet customer expectations by offering excellent customer service standards;
  • Improve Mystery Shopper Results with action plans;
  • Implement appropriate CRM tools and develop loyal customers of particular product categories;
  • Act as a brand category ambassador to educate VIP and new customers;
  • Participate in ad-hoc clienteling projects.

Operations and Visual Merchandising

  • Ensure that merchandise is properly managed, displayed, stored, and maintained by the team;
  • Maintain inventory accuracy and shrink rates within company standards;
  • Report to the Stock Planning and Merchandising team when there is an out-of-stock situation on best-sellers;
  • Maintain visual merchandising consistent with company standards;
  • Align periodic visual merchandising and sales performance;
  • Maximize the use of display and proximity storage.

Team Management and Development

  • Discuss individual performance every month and coach team members;
  • Motivate the team to perform at their highest level to meet individual and store objectives;
  • Organize the team in an efficient manner according to business needs and delegate responsibility;
  • Translate strategic and business goals into concrete and individual actions and objectives;
  • Conduct category training to the team;
  • Execute the in-store training routine set by the Store Manager.
Requirements
  • 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to Men's product categories;
  • Bachelor's Degree or equivalent is preferred;
  • Fluency in English;
  • Leadership and experience in managing large teams;
  • Strong communication skills;
  • Excellent relationship skills, self-reliant, approachable, and patient;
  • Confidence, organizational skills, professionalism;
  • Goal-oriented approach, multitasking;
  • Client focus with great business acumen;
  • Administration and financial skills;
  • Computer skills and Retail management system knowledge;
  • Strong knowledge and/or interest in the Fashion/Luxury industry.