Mechanical Field Service Engineer
1 week ago
We are seeking a highly skilled Mechanical Field Service Engineer to join our team at NOV. As a key member of our global team, you will be responsible for providing technical support and services to our customers.
Key Responsibilities- Travel and On-Site Support: Travel to customer sites to inspect, install, commission, test, calibrate, upgrade, repair, and refurbish NOV equipment and products.
- Technical Expertise: Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, and calibrated.
- Service Reporting: Prepare service reports and NOV documents/procedures at the end of each job, summarizing the job performed details to the customer.
- Training and Development: Train customers on the safe and proper operation of NOV products.
- Problem Resolution: Investigate reported equipment/product problems/NCRs and initiate corrective action.
- Operational Analysis: Conduct field operational analysis and surveys, creating reports recommending improvements and optimization of existing and future equipment/products.
- Documentation and Communication: Provide information, reports, feedback, and redline drawings to both customers and NOV departments, ensuring correct records of all actions are understood and maintained.
- Administrative Tasks: Complete and submit field service documentation in a timely manner.
- Collaboration and Teamwork: Participate in NCR investigations and maintain good relationships with clients, suppliers, and NOV global team members.
- Compliance and Quality: Comply with all NOV company QA and HSE policies and procedures.
- Technical Knowledge: Possess technical/functional knowledge and knowledge of NOV supplied drilling equipment or industry equipment.
- Analytical and Problem-Solving Skills: Demonstrate good analytical skills with the ability for problem-solving.
- Quality Focus: Maintain a quality focus and planning skills, including the ability to plan and supervise workloads.
- Communication and Interpersonal Skills: Possess excellent verbal and written communication skills, time management, customer focus, technical learning, patience, and decision-making abilities.
- Leadership and Collaboration: Handle jobs as a lead engineer and collaborate and work well together with others.
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