Mechanical Field Service Engineer

1 week ago


Dammam, Eastern Province, Saudi Arabia NOV Full time
Job Summary

We are seeking a highly skilled Mechanical Field Service Engineer to join our team at NOV. As a key member of our global team, you will be responsible for providing technical support and services to our customers.

Key Responsibilities
  1. Travel and On-Site Support: Travel to customer sites to inspect, install, commission, test, calibrate, upgrade, repair, and refurbish NOV equipment and products.
  2. Technical Expertise: Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, and calibrated.
  3. Service Reporting: Prepare service reports and NOV documents/procedures at the end of each job, summarizing the job performed details to the customer.
  4. Training and Development: Train customers on the safe and proper operation of NOV products.
  5. Problem Resolution: Investigate reported equipment/product problems/NCRs and initiate corrective action.
  6. Operational Analysis: Conduct field operational analysis and surveys, creating reports recommending improvements and optimization of existing and future equipment/products.
  7. Documentation and Communication: Provide information, reports, feedback, and redline drawings to both customers and NOV departments, ensuring correct records of all actions are understood and maintained.
  8. Administrative Tasks: Complete and submit field service documentation in a timely manner.
  9. Collaboration and Teamwork: Participate in NCR investigations and maintain good relationships with clients, suppliers, and NOV global team members.
  10. Compliance and Quality: Comply with all NOV company QA and HSE policies and procedures.
Requirements
  1. Technical Knowledge: Possess technical/functional knowledge and knowledge of NOV supplied drilling equipment or industry equipment.
  2. Analytical and Problem-Solving Skills: Demonstrate good analytical skills with the ability for problem-solving.
  3. Quality Focus: Maintain a quality focus and planning skills, including the ability to plan and supervise workloads.
  4. Communication and Interpersonal Skills: Possess excellent verbal and written communication skills, time management, customer focus, technical learning, patience, and decision-making abilities.
  5. Leadership and Collaboration: Handle jobs as a lead engineer and collaborate and work well together with others.


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