Cybersecurity Technical Lead
5 days ago
Role Overview
The Onsite Support Consultant plays a vital role in ensuring the success of our customers by providing them with top-notch technical support. As an integral member of the Seclore team, you will work closely with internal teams to prioritize and address customer requests efficiently.
Key Responsibilities
- Act as the primary point of contact for technical support, providing guidance to users on operating Seclore applications.
- Troubleshoot software malfunctions by diagnosing technical issues and repairing/resolving application software malfunctions to ensure seamless functionality.
- Develop expertise in Seclore products and their functionality, applying analytical skills to diagnose and resolve complex issues in unique customer environments.
- Collaborate with internal and customer teams with diverse expertise to enhance the overall support experience.
We're Looking For
- Self-motivated individuals with hands-on experience across operating systems – Windows Server, Windows Client, and Linux.
- Experts in Windows and Linux server concepts, with practical experience in troubleshooting Windows/Linux OS and application-related issues.
- Proficient in using infrastructure technologies – Active Directory (AD), DNS, DHCP, and IIS.
- Strong foundation in networking principles.
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