Cybersecurity Technical Lead

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

Role Overview

The Onsite Support Consultant plays a vital role in ensuring the success of our customers by providing them with top-notch technical support. As an integral member of the Seclore team, you will work closely with internal teams to prioritize and address customer requests efficiently.

Key Responsibilities

  • Act as the primary point of contact for technical support, providing guidance to users on operating Seclore applications.
  • Troubleshoot software malfunctions by diagnosing technical issues and repairing/resolving application software malfunctions to ensure seamless functionality.
  • Develop expertise in Seclore products and their functionality, applying analytical skills to diagnose and resolve complex issues in unique customer environments.
  • Collaborate with internal and customer teams with diverse expertise to enhance the overall support experience.

We're Looking For

  • Self-motivated individuals with hands-on experience across operating systems – Windows Server, Windows Client, and Linux.
  • Experts in Windows and Linux server concepts, with practical experience in troubleshooting Windows/Linux OS and application-related issues.
  • Proficient in using infrastructure technologies – Active Directory (AD), DNS, DHCP, and IIS.
  • Strong foundation in networking principles.



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