Guest Relations Supervisor

1 day ago


Jeddah, Makkah Province, Saudi Arabia Raffles Full time
Job Description

Raffles seeks a seasoned Luxury Hospitality Leader to oversee the guest relations team and deliver exceptional experiences.

  • Develop and implement personalized touchpoints and service initiatives.
  • Lead by example, ensuring impeccable standards of cleanliness and organization in the lobby and guest relations area.
  • Collaborate with other departments to handle guest requests, special events, and VIP preparations effectively.
  • Manage and resolve guest feedback, complaints, and issues promptly and professionally.
  • Monitor and manage key performance indicators related to guest satisfaction and operational efficiency.


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