ServiceNow Platform Lead
6 days ago
Job Overview
We are seeking a highly skilled ServiceNow Platform Lead to join our team at Alfanar Group. This role is responsible for leading the implementation and optimization of the ServiceNow platform for Enterprise Service Management (ESM). The successful candidate will have expertise in defining scope, driving solutions, and ensuring scalable implementations that meet business needs.
About Us
Alfanar Group is a leading international company that specializes in designing, manufacturing, and delivering innovative electrical products and services. Our mission is to provide high-quality products and exceptional customer service.
Responsibilities
- Assist in defining and implementing ESM strategies to align services with organizational goals.
- Participate in workshops to gather and document business requirements for ESM initiatives.
- Map current business processes, identify gaps, and suggest improvements using ServiceNow capabilities.
- Collaborate with business and IT teams to align requirements with technical solutions.
Key Accountabilities
- Translate business requirements into specifications for ServiceNow modules (ITSM, ITOM, ITBM, CMDB).
- Help design workflows, automations, and integrations to improve operational efficiency.
- Develop scripts, APIs, and configurations to implement customized solutions on the ServiceNow platform.
- Provide support in configuring and customizing ServiceNow modules.
Requirements
- Bachelor Degree in Computer Science or Any relevant field.
- 6 to 10 Years of experience.
- Applications Development Standards and Procedures, Applications Knowledge, Applications System Analysis, Applications System Design, Applications Systems Architecture, Desktop Applications Knowledge, Desktop Distributed Applications Development, Help Desk Applications Support, Joint Applications Development.
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