IT System Support Specialist

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Parsons International Full time

Job Summary:

Parsons International is seeking a highly skilled IT System Support Specialist to join our team. As an IT System Support Specialist, you will be responsible for providing technical support and system integration services to our clients.

Key Responsibilities:

  • Provide technical support and system integration services to clients, including installation, configuration, and administration of complex integrated systems.
  • Work closely with business application specialists to ensure that technical design meets business requirements.
  • Author technical and end-user guide documentation for developed systems.
  • Collaborate with internal and external teams to deliver high-quality services and support.
  • Establish and report project-based Service Level Agreement metrics.
  • Coordinate and report root cause analysis and course correction for failed SLA targets.
  • Assist with on-call support during non-business hours.
  • Gather end-user and project requirements, and present to management in a technical and non-technical term.
  • Escalate reports and follow-up on issues with various functional service delivery teams, local vendors/service providers/subject matter experts, and upper project management.
  • Comply with Problem Management processes by registering, updating, resolving, and closing assigned Incident & Problem tickets.
  • Understand business processes being used and implemented.
  • Be proactive with customers in gathering reporting requirements.
  • Create and maintain report/program documentation.

Requirements:

  • 4-year degree in Engineering or Information Technology (or any degree with relevant experience) and 5-10 years of related work experience.
  • Minimum of 4-7 years of job profile-related experience.
  • Strong background and thorough understanding of EDMS products (SharePoint 2010, Aconex, Documentum, FileNet, Livelink, etc.).
  • Working knowledge and understanding of Dashboards, Planning/Scheduling System, Cost Management System, etc.
  • SharePoint 2010 – Installation/Configuration/Administration is an added plus.
  • Business Intelligence Dashboards and Reports.
  • Strong DBA skills: MS SQL Server or Oracle.
  • Data Exchange: Web Services, XML, custom and standard APIs.
  • Knowledge of Microsoft Visual Studio.NET development tools is an added plus.
  • Reporting tools: Microsoft SQL Reporting Services, Crystal Reports.
  • Data warehouse design and extensive custom report development.
  • Experience with integration work between EDMS and Project Controls Systems.
  • Ability to gather, define, and implement database changes/requirements.
  • Working knowledge of SQL databases and their structures/schemas.
  • Strong knowledge of reporting/programming functions within MS SQL Server, VBA, and SQL scripts, etc.
  • Project Controls Application – Oracle Primavera Solutions.
  • Ability to work with internal and external teams.
  • Excellent verbal and written technical English communication abilities.
  • Strong Customer Support/Service Skills.
  • Budget management experience.
  • Strong troubleshooting skills.
  • Strong Business Analysis skills.
  • Must be a team player, self-motivated, and proactive.

About Parsons International:

Parsons International is a leader in many diverse markets, including infrastructure, transportation, water, telecommunications, aviation, commercial, environmental, planning, industrial manufacturing, education, healthcare, life sciences, and homeland security. We provide technical and management solutions to federal, regional, and local government agencies, as well as private industries worldwide.

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