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IT Governance and Planning Manager
2 months ago
Location: Riyadh, KSA
About the Role:
The IT Governance and Planning Manager is responsible for ensuring the effective governance and planning of IT services within the organization. This role will ensure that all IT systems, solutions, and services are aligned with the organization's strategic objectives and comply with relevant laws, regulations, and standards.
Key Responsibilities:
- IT Quality Management: Establish and manage a quality management framework to ensure that IT services meet the required standards of quality. This includes managing and implementing quality reviews, monitoring adherence to quality objectives, and providing feedback for continuous improvement.
- IT Risk Management: Develop and implement a risk management framework to identify, assess, and mitigate risks that could impact the organization's IT services. This includes providing guidance and support for the use of risk management tools and techniques across the organization.
- IT Capacity Management: Establish and administer an IT capacity management function to ensure that IT services are aligned with business needs and that resources are optimized.
- IT Problem Management, IT Change & Release Management: Own and drive the problem management and change management life cycles to rapidly resolve service-related issues and changes while ensuring transparent and effective communication with stakeholders.
- IT Service Level Management: Work with IT sub-functions to define contract structures, service catalogues, and service level agreements (SLAs). Monitor service levels, manage service agreements with external parties, and provide service level reports to the head of the Technology Service Department.
- IT Performance Management: Design and implement a set of key performance indicators to improve the function's productivity and the overall IT services provided to business units. Report a consolidated view of IT services, processes, and resources performance to the CIO.
Qualifications and Experience:
- Minimum of 7 years of experience in IT, with expertise in IT governance and planning, strategic alignment, management support, and operational and infrastructural areas within the financial industry.
- Minimum of 5 years of experience as a team lead or in a managerial position.
- Good Arabic and English language skills.
- Knowledge of program management methodologies such as MSP, and project management such as APMP, PRINCE2, or PMI.
- Exudes technical credibility and exercises independent judgment and decision-making responsibilities.
- Knowledge of program, quality, risk, knowledge management, and resource allocation procedures.
- Ability to translate technical information into appropriate business language.
Education:
- Bachelor's degree in IT or a related field.
