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Customer Experience Specialist

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Maersk Full time
Job Description

The role of the Customer Experience Specialist is to manage and own the customer experience of assigned customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customer is kept informed of relevant deviations.

Main Responsibilities:
  1. Be the primary point of contact for assigned CARE customers and act as an advocate for these customers internally within Maersk.
  2. Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires through regular customer visits.
  3. Ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders.
  4. Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.

The ideal candidate will be responsible for building a deep understanding of customer needs and preferences, leveraging this knowledge to deliver exceptional customer experiences across multiple touchpoints.

Key Skills and Qualifications:
  • At least one-year commercial experience preferably in customer service.
  • Working experience in the shipping industry and/or in customer service environment.