Customer Experience Lead

1 week ago


Jeddah, Makkah Province, Saudi Arabia Majid Al Futtaim Full time

As a Customer Experience Lead at Majid Al Futtaim, you'll be responsible for driving sales and taking initiative to increase sales and business improvement through keen awareness of set KPI targets.

About the Role

The successful candidate will have 5+ years' experience in retail operations, with a strong background in fashion industry management.

In this role, you'll be responsible for leading the team in excellent customer service through a clear understanding of customer needs and awareness of current trends and competitor activity.

You'll also be responsible for ensuring all customer complaints are resolved in a professional and timely manner, escalating to management where necessary.

  • Liaise with the Excellence and Compliance team to prepare and implement stock takes as per Company policy.
  • Ensure store standards are maintained including but not limited to cleanliness, tidiness and replenishment.

This is an exciting opportunity to join our team as a Customer Experience Lead and contribute to the success of our business.



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