Customer Service Operations Manager
2 weeks ago
Job Overview:
We are seeking a seasoned Customer Service Operations Manager to lead our contact center team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for overseeing performance management, process improvement, and team engagement.
About the Role:
- Lead a high-performing team in achieving service delivery excellence
- Develop and implement process improvements to optimize workflows and drive operational efficiency
- Foster a culture of continuous learning and development, ensuring team members have the skills and knowledge needed to succeed
- Collaborate with the operations manager to identify and mitigate operational risks, ensuring compliance and service excellence
- Drive business growth by developing and executing strategic plans to meet or exceed business targets
Requirements:
- Bachelor's degree or higher in a relevant field
- Proven experience in customer service management, with a track record of delivering exceptional results
- Strong analytical and problem-solving skills, with a passion for process improvement
- Creative problem-solving abilities, with a proactive approach to operational challenges
- Coaching and leadership experience, with a demonstrated ability to develop high-performing teams
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