Customer Service Operations Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time

Job Overview:

We are seeking a seasoned Customer Service Operations Manager to lead our contact center team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for overseeing performance management, process improvement, and team engagement.

About the Role:

  • Lead a high-performing team in achieving service delivery excellence
  • Develop and implement process improvements to optimize workflows and drive operational efficiency
  • Foster a culture of continuous learning and development, ensuring team members have the skills and knowledge needed to succeed
  • Collaborate with the operations manager to identify and mitigate operational risks, ensuring compliance and service excellence
  • Drive business growth by developing and executing strategic plans to meet or exceed business targets

Requirements:

  • Bachelor's degree or higher in a relevant field
  • Proven experience in customer service management, with a track record of delivering exceptional results
  • Strong analytical and problem-solving skills, with a passion for process improvement
  • Creative problem-solving abilities, with a proactive approach to operational challenges
  • Coaching and leadership experience, with a demonstrated ability to develop high-performing teams


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