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Customer Service Delivery Specialist
2 weeks ago
Job Description: As a Customer Service Delivery Specialist, you will play a vital role in ensuring customers receive their packages on time. This position involves communicating with customers directly and responding to issues via phone and email.
Key Responsibilities:
- Communicate effectively with customers to resolve delivery-related concerns
- Prioritize customer needs and provide empathetic support
- Respect every customer and uphold company values
- Resolve issues efficiently and set clear expectations
- Work in an environment where the noise level may be loud (hearing protection provided)
Physical Requirements:
- Carrying and lifting up to 49 pounds
- Frequent standing, walking, squatting, and reaching
A Day in the Life: You will work at one of our last-mile delivery warehouses, connecting with customers and resolving delivery issues. You will develop logistical and customer expertise, ensuring seamless customer experiences.
About the Role: We are looking for individuals who can empower customers by reducing effort and helping them achieve results quickly and efficiently.
Qualifications:
- Bachelor's Degree or equivalent work experience
- Excellent verbal and written communication skills
- Experience working in a team-oriented environment
We Offer: A supportive work environment, opportunities for growth and development, and competitive compensation that reflects the cost of labor across various US geographic markets.
