Financial Recovery Coordinator

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time
Job Description
  • Key Responsibilities:
  • Engage directly with customers through on-site visits, phone calls, and email to manage overdue accounts, utilizing Zoho CRM and Books for comprehensive account management and invoicing.
  • Utilize negotiation skills to recover debts effectively and arrange suitable payment plans, ensuring compliance with regulatory standards and company policies.
  • Maintain precise records of financial transactions, customer communications, and collection activities to ensure accuracy and compliance with internal and legal standards.
  • Generate detailed reports on collection efforts and outcomes, analyzing account status and trends to inform and optimize future collection strategies.
  • Adhere to legal guidelines and company policies throughout the collection process, upholding a high standard of ethics and professionalism.
  • Provide superior customer service, resolving inquiries and disputes with professionalism and courtesy, aiming to maintain customer satisfaction and loyalty.
  • Collaborate with finance, sales, and customer service departments to align collection activities with overall business objectives, sharing insights to support company-wide goals.
  • Efficiently manage and prioritize field visits, utilizing technology and tools for mobile communication and on-the-spot payment collection.


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