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About Ihgarmyhotels
Ihgarmyhotels is a boutique hotel company that pioneers unique and distinctive design-forward hotels in Saudi Arabia. Anchored in one-of-a-kind experiences, our spaces and services center on our guests, offering inspiring design that evokes curiosity to forward-thinking flavors that feed the soul.
Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people's lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create 'ridiculously personal' experiences for each other and our guests.
We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
The day-to-day activities for an Executive Housekeeping Manager at an international luxury hotel include:
- Housekeeping Operations Management: Supervise and manage a team of housekeeping staff, including room attendants, laundry personnel, and supervisors. Develop and manage cleaning schedules to ensure efficient coverage and timely room turnovers. Conduct regular inspections to ensure compliance with cleanliness and maintenance standards.
- Inventory Management: Oversee the procurement and management of linens, cleaning supplies, and amenities. Implement effective stock control measures to minimize waste and control costs.
- Training and Development: Provide ongoing training for housekeeping staff on cleaning techniques, safety protocols, and customer service. Conduct regular performance evaluations and provide feedback for staff development.
- Budget Management: Develop and manage the housekeeping department budget, considering labor, supplies, and equipment. Implement cost control measures to optimize departmental spending.
- Collaboration with Other Departments: Collaborate with the front office to ensure seamless coordination between housekeeping and guest services. Work with event planners to coordinate housekeeping services for special events.
- Guest Satisfaction: Address guest complaints related to cleanliness promptly and effectively. Ensure timely fulfillment of guest requests for additional services or amenities.
- Maintenance Coordination: Coordinate with maintenance teams to ensure that rooms are in optimal condition. Oversee and schedule repairs and maintenance activities in collaboration with the engineering department.
- Technology Integration: Implement and utilize housekeeping management software for efficient task assignment and tracking. Ensure staff is proficient in using technology for housekeeping operations.
- Regulatory Compliance: Ensure compliance with health and safety regulations and guidelines in housekeeping operations. Maintain all necessary licenses and certifications for the housekeeping department.
