Senior Service Delivery Expert

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia EMC Computer Systems Saudi Branch Full time

SERVICE DELIVERY EXCELLENCE

At EMC Computer Systems Saudi Branch, we take pride in delivering world-class technical solutions to our customers. As a Senior Service Delivery Engineer, you will play a critical role in ensuring that our services meet the highest standards of quality and reliability.

Your primary responsibility will be to provide expert delivery support to our customers by building strong relationships and understanding their unique needs and priorities. You will work closely with our technical solution team members to coordinate activities, ensure timely completion of projects, and maintain effective communication with all stakeholders.

KEY RESPONSIBILITIES
  • Coordinate project activities to meet contract obligations and ensure delivery costs are within service level agreements.
  • Identify potential issues and drive resolution to prevent customer impact and facilitate continuous improvement.
  • Build and sustain effective relationships with customers, partners, and cross-functional teams to maximize the customer experience.
  • Develop strategic account growth plans in collaboration with sales and Global Services SMEs to identify and pursue potential sales opportunities.
  • Maintain awareness of all service matters and manage customer escalations during high-priority situations.
REQUIREMENTS
  • 5-7 years of experience in Service Delivery Engineering, with a strong history of executing complex projects.
  • Strong organizational and planning skills, with ability to coordinate teams across all program activities.
  • Strategic thinking and proven analytical, problem-solving, and negotiation skills to grow accounts.
  • Preferred experience in implementing Dell infrastructure products and solutions, including Backup Systems, Data Protection, Business Continuity, Disaster Recovery, and Data Storage Systems.
  • Preferred skills in Operating Systems, Windows, Unix, VMware, Shell scripting, and Networking.


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