Network Operations Manager

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

Role Overview:

The Back Office Team Leader is responsible for overseeing the efficient operation of Huawei DPI/PCRF networks, ensuring seamless troubleshooting and fault management while adhering to service standards. The customer relies on the team's expertise for quality support.

Key Responsibilities:

  • Team Leadership: Manage a team of experts handling DPI fault management and troubleshooting.
  • Network Operations: Oversee daily network operations for DPI/PCRF, guaranteeing optimal performance.
  • Fault Management: Provide on-site support for complex issue resolution, escalating as needed.
  • Design Review: Offer feedback on network design documents and review network architecture.
  • Health Checks: Conduct routine health checks of the DPI network to ensure peak performance.
  • Knowledge Transfer: Deliver product knowledge transfer to enhance team technical expertise.
  • Escalation Management: Promptly track and resolve escalated issues effectively.

Required Skills & Qualifications:

HCIE-Datacom Certification is mandatory. Proven experience leading a back office team for network operations, especially for DPI/PCRF, is essential. Strong expertise in DPI technology (traffic classification, QoS, application control) and knowledge of networking protocols (TCP/IP, HTTP, SSL, DNS, BGP, OSPF, MPLS) are required. Familiarity with network tools (Wireshark, NetFlow, packet analyzers) and basic scripting skills (Python, Shell) are beneficial.



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