Senior CX Manager

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Static Cisco Full time

Unlocking Customer Value with Static Cisco

As we reshape our Customer Experience Operating Model, we're seeking a visionary leader to drive adoption and manage the CX services business to drive growth. You'll own revenue and P&L for your customer segment team, ensuring delivery of outcomes expected from our portfolio.

Key Responsibilities:

  • Drive revenue growth through effective CX service delivery
  • Owning P&L for your customer segment team
  • Ensuring delivery of outcomes expected from our portfolio
  • Spearheading CX engagement with executives and technical partners
  • Fostering software and service adoption, value realization, and successful renewals
  • Advocating for customers within our organization
  • Aligning delivery, partner, and customer success functions to support portfolio adoption

This role requires a broad technical understanding of our core architectures, experience driving adoption and service delivery within customer accounts, developing and maintaining strong executive relationships, strong leadership experience, and understanding of recurring revenue concepts, margin, and attrition.

Requirements:

  • Proven track record of driving CX innovation and growth
  • Excellent communication and relationship-building skills
  • Ability to develop and build partnerships with customers, team members, and cross-functional leaders
  • Confidence in delivering financial KPIs and making strategic investment decisions
  • Demonstrated understanding of software and service adoption
  • Experience mitigating renewal risks and improving customer dedication

About Our Company

We're a global leader in technology that powers the internet, helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals. Our people are our strength, and we celebrate our diversity, focusing on unlocking potential and giving back to our communities.



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