IT Infrastructure Engineer

2 weeks ago

Riyad Al Khabra, Saudi Arabia beBee Careers Full time
About the Role:
We are looking for a highly skilled IT Support Engineer to join our team. The successful candidate will be responsible for providing comprehensive technical support, ensuring optimal performance of the company's IT systems, and delivering exceptional service to end-users. This role encompasses network management, hardware and software troubleshooting, IT asset management, and user assistance.

Main Responsibilities:
  1. Provide technical support to end-users for hardware, software, and network-related issues.
  2. Monitor and manage network traffic to ensure optimal performance.
  3. Address network problems and perform planned upgrades to routers and access points.
  4. Provide support during unplanned outages from service providers.
  5. Assign and unassign equipment and assets, maintaining accurate inventory records.
  6. Oversee the purchase of new equipment and coordinate the repair of damaged equipment.
  7. Conduct regular health checks on all laptops, including performing Windows updates and malware scans.
  8. Install, configure, and maintain computer systems, printers, and other IT equipment.
  9. Monitor and maintain IT infrastructure, including servers, networks, and security systems.
  10. Conduct user training sessions and provide guidance on IT best practices.
  11. Collaborate with other IT team members to ensure seamless operation of IT services.
  12. Participate in IT projects and contribute to continuous improvement initiatives.
  13. Stay updated with the latest technology trends and advancements.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 0-2 years of proven experience as an IT Support Engineer or in a similar role.
  • Strong knowledge of Windows, Mac OS.
  • Proficiency in networking troubleshooting, configurations, and network traffic management.
  • Experience with IT asset management and inventory control.
  • Familiarity with service providers in the region is a plus.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively within a team.
  • Strong organizational skills and attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional - CCNA Routing & Switching) are an advantage.

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