Cloud Advocate and Support Specialist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
What We're Looking For

We are seeking a highly experienced Senior Technical Account Manager to join our AWS Enterprise Support team in Singapore. The ideal candidate will have 10+ years of technical engineering experience, including hands-on infrastructure, troubleshooting, systems administration, networking, DevOps, or applications development experience. They should also have knowledge of cloud-based architecture, cloud services, and experience in customer-facing roles. Additionally, they should have experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

Responsibilities

In this role, you will own your customer's end-to-end support experience, working closely with product teams and local leadership to unblock challenges. You will also build customer support strategies that help customers reduce their AWS bills and become experts on AWS cloud computing. Furthermore, you will act as a single point of contact for AWS customers who have purchased Enterprise support, making recommendations on how AWS offerings fit in the company strategy and architecture.

Benefits

At Amazon, we offer a range of benefits, including opportunities for career growth and professional development, competitive salaries, and comprehensive health insurance. We strive to create a culture where everyone can contribute and grow, and we believe that diversity and inclusion are essential for innovation and success.

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