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Operations Manager
2 months ago
Job Title: Operations Executive
Company: Sellanycar
Job Summary:
We are seeking a highly skilled and experienced Operations Executive to join our team at Sellanycar. As an Operations Executive, you will play a critical role in ensuring the smooth operation of our business, from processing knowledge to customer handling.
Key Responsibilities:
- Process Knowledge: Develop and maintain in-depth knowledge of our business processes and procedures.
- Product Knowledge: Stay up-to-date with our products and services, including our car valuation service and car buying process.
- Vehicle and Payment Details: Capture and update accurate vehicle and payment details in our system.
- Vehicle Transfer Documentation: Ensure all necessary documentation is completed accurately and efficiently.
- Coordination with Departments: Work closely with other departments to ensure seamless communication and coordination.
- Customer Handling: Provide exceptional customer service to our sellers, ensuring their needs are met and their experience is positive.
Additional Responsibilities:
- Vehicle Title Transfer: Ensure accurate title transfer once a purchase order is generated in our CRM system.
- Customer Appointment: Coordinate with customers to schedule title transfer appointments at designated locations.
- RTA Fines/Black Points/Blocks/Case: Check online for any fines, black points, or blocks related to a vehicle and update the customer accordingly.
- Bank Loan Car: Inform customers about the liability letter, power of attorney, and security cheque required for loan closure.
- Corporate Car: Verify required documents for corporate car sales, including Arabic NOC, trade license, POA, and MOA.
- Number Plate/Reg Card/Mubaya Custodianship: Receive vehicle number plates, registration cards, and mubaya within 24 hours for title transfer.
Requirements:
- Bachelor's Degree: A bachelor's degree in a relevant field.
- Customer Service Experience: Proven experience in customer service.
- Strong Customer Experience Skills: Excellent communication and interpersonal skills.
- General Proficiency in Using Browsers, Applications & Email: Proficiency in using browsers, applications, and email.
- Saudi National: Only Saudi nationals are eligible for this role.
What We Offer:
- Opportunities for Growth and Development: Opportunities for growth and development within the company.
- Competitive Salary and Benefits: A competitive salary and benefits package.
Company Description:
Sellanycar is a leading online car buying platform that offers a safe and convenient way to sell your car. We provide a free car valuation service, professional car inspection, and fast car buying service.