Customer Experience Manager
4 days ago
We are seeking a highly experienced Customer Experience Manager to join our team. As a key member of our sales team, you will be responsible for managing customer relationships and driving sales of new services within customers.
You will develop and execute services sales strategies for assigned customers, driving programs, service product launches, and best practices; liaising with management on clients' side.
The ideal candidate will have 7+ years of professional experience in value-based sales positions in the Internet, Communication, Technology (ICT) sector, preferably in a modern international environment.
Key Responsibilities:
- Developing and executing services sales strategy for assigned customer(s)
- Driving sales of new services within customers, driving programs, service product launches, and best practices; liaising with management on clients' side
- Forecasting and reporting the business, building the pipeline for the future
- Publishing service responses for Request for Proposals (RFP) and new service bids or proposals
- Close cooperation as part of the account team(s) and with other departments both at internal market and abroad (technical department, marketing department, vertical teams)
- Cooperation with Cisco Partners
- Ensure that customer support is being addressed as per the agreed upon Service Level and ensure that all required teams are aligned to reach and maintain customer satisfaction
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