Customer Service Management Specialist

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

As a Senior Technical Consultant at ServiceNow, you will be responsible for the successful delivery of our Customer Service Management (CSM) solutions and services. This includes providing subject matter expertise within the industry and leading all technical aspects of project delivery and solution delivery.

Key Qualifications
  • Proven experience as a key technical resource leading the development of solutions in client environments.
  • Experience of WebServices, APIs, Database-level integrations/ETL, Windows/Linux Operating System, Virtual machine configuration and connectivity.
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
  • Strong communication skills (both written and verbal).

You will also have the opportunity to work closely with ServiceNow technical teams to successfully set up the SaaS platform and develop requirement integration components such as SSO, LDAP, etc.



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