Customer Service Operations Specialist

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

Company Overview:

Danaher is a global organization that empowers associates to make a real-life impact through science and technology. With over 80,000 people worldwide, we strive to help our customers win by providing innovative solutions.

Job Description:

This role offers an exciting opportunity to work in customer service/logistics and contribute to the success of Danaher's operations. Key responsibilities include order management, supply chain coordination, and customer support.

  • Process purchase orders from NUPCO, CPs, and direct customers within assigned territories.
  • End-to-end order management from receipt of purchase order to arrival at customer site.
  • Manage order cycle including system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipment by store mode, and organizing transportation with freight forwarders.
  • Coordinate with planners on ordering stocks from external/internal warehouses to ensure timely availability and proper stock allocation.
  • Arrange shipping documents as per customer requirements including export documents, licenses, declarations, packing, shipping, and routing of products.
  • Analyze Letters of Credit on receipt, advise customers if amendments are required, and contact advising banks if necessary.
  • Prepare documentation in compliance with Letters of Credit, CAD, etc.
  • Invoice in a timely manner in line with monthly forecasts.
  • Drive Daily Management tools by reviewing current backlog and revenue recognition files.


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