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Service Excellence Professional
2 weeks ago
We are looking for a highly skilled Aftersales Specialist, BMW Autoline Drive to join our team at Deka Minas (Pty) Ltd. As a key member of our aftersales operations, you will be responsible for managing aftersales activities, ensuring seamless integration of Autoline systems, and optimizing service efficiency within the dealership.
Your key responsibilities will include overseeing aftersales operations using BMW Autoline Drive, ensuring efficient service bookings and invoicing, analyzing aftermarket performance data to enhance customer service, training and supporting dealership staff on Autoline processes and best practices, maintaining compliance with BMW standards and operational procedures, and collaborating with technical and sales teams to improve customer retention.
To excel in this role, you must possess a strong understanding of service operations and customer management, technical proficiency in Autoline Drive software, analytical skills, problem-solving abilities, excellent communication and customer service skills, ability to train and support dealership staff, and strong organizational and time-management skills.
In return for your expertise and dedication, we offer a competitive salary package, career growth opportunities within a premium automotive brand, professional development and training programs, and more. If you meet the required qualifications and have 3-5 years of relevant experience in aftersales within the automotive industry, we invite you to submit your application.
