Operational Support Specialist
4 days ago
At Stella Stays, we're redefining the future of living. Our innovative approach to hospitality is centered around creating tech-driven, beautifully designed spaces that people love to live in.
We've disrupted traditional hospitality with a fresh, forward-thinking approach, offering fully furnished homes across MENA that are seamlessly bookable online and packed with world-class amenities.
As an Operations Specialist at Stella Stays, you'll be instrumental in ensuring everything runs smoothly and our properties meet the highest standards. You'll help implement property management strategies, oversee daily operations, and make key decisions to drive success.
Your responsibilities will include:
- Handling guest concerns and issues promptly to ensure exceptional customer experiences.
- Providing support during emergencies to guarantee guest safety and well-being.
- Preparing and sharing reports, responding quickly to requests, and maintaining accurate records.
- Overseeing daily property operations, including managing budgets and staying on track.
- Ensuring all tasks are completed on time, adhering to Service Level Agreements (SLAs).
- Collaborating with suppliers to ensure smooth operations and excellent service.
- Focusing on improving guest satisfaction through clear communication and problem-solving.
- Identifying opportunities to enhance processes and increase efficiency.
To succeed in this role, you'll need:
- 2-3 years of experience in operations or facilities management.
- A strong background in property management and daily operations.
- Excellent communication, leadership, and budget management skills.
- Experience working with maintenance, renovation, and supplier management.
- Good communication and negotiation abilities.
- Proficiency in Microsoft Office Suite and other tools.
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