Senior IT Infrastructure Specialist
6 days ago
We are seeking an experienced IT professional with in-depth knowledge of ManageEngine, a leading endpoint management solution. The ideal candidate will be responsible for implementing, managing, and optimizing ManageEngine solutions to enhance IT operations, security, and compliance.
About the Role:
This is an exciting opportunity for a skilled IT technical lead to join our team and take ownership of ManageEngine solutions.
Main Responsibilities:
- Implementation & Administration:
- Deploy, configure, and maintain ManageEngine solutions including Endpoint Central, ServiceDesk Plus, OpManager, ADManager Plus, and other related tools.
- Ensure smooth operation and integration with existing IT infrastructure.
- Endpoint Security & Management:
- Implement best practices for endpoint security, patch management, and software deployment.
- Automate IT processes to improve efficiency and compliance.
- Monitor, analyze, and resolve endpoint security threats.
- User Support & Troubleshooting:
- Provide Level 2 & Level 3 support for ManageEngine applications and resolve technical issues.
- Work closely with IT teams to optimize workflows and troubleshoot system performance issues.
- Reporting & Compliance:
- Generate reports and dashboards using ManageEngine Analytics Plus to provide insights into IT operations.
- Ensure compliance with security policies and industry best practices.
- Stay updated with the latest ManageEngine features, patches, and updates.
- Recommend and implement improvements for better IT service management.
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