Senior IT Infrastructure Specialist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Resemble Systems Full time

We are seeking an experienced IT professional with in-depth knowledge of ManageEngine, a leading endpoint management solution. The ideal candidate will be responsible for implementing, managing, and optimizing ManageEngine solutions to enhance IT operations, security, and compliance.

About the Role:

This is an exciting opportunity for a skilled IT technical lead to join our team and take ownership of ManageEngine solutions.

Main Responsibilities:

  1. Implementation & Administration:
    • Deploy, configure, and maintain ManageEngine solutions including Endpoint Central, ServiceDesk Plus, OpManager, ADManager Plus, and other related tools.
    • Ensure smooth operation and integration with existing IT infrastructure.
  2. Endpoint Security & Management:
    • Implement best practices for endpoint security, patch management, and software deployment.
    • Automate IT processes to improve efficiency and compliance.
    • Monitor, analyze, and resolve endpoint security threats.
  3. User Support & Troubleshooting:
    • Provide Level 2 & Level 3 support for ManageEngine applications and resolve technical issues.
    • Work closely with IT teams to optimize workflows and troubleshoot system performance issues.
  4. Reporting & Compliance:
    • Generate reports and dashboards using ManageEngine Analytics Plus to provide insights into IT operations.
    • Ensure compliance with security policies and industry best practices.
    • Stay updated with the latest ManageEngine features, patches, and updates.
    • Recommend and implement improvements for better IT service management.


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