Cluster Customer Service Director
15 hours ago
SAUR is a leading provider of water and essential services, dedicated to environmental protection in the regions it serves.
About our job:
We are seeking a highly experienced Customer Services Manager for one of our clusters in Madinah.
Mission:
This role reports functionally to the Customer Services Director and works closely with the O&M directors and their staff.
The Branch Customer Service Manager is responsible for organizing and managing all customer service activities on the ground in Madinah and Tabuk branches.
Responsibilities:
- Evaluate and implement efficient customer service processes and procedures to ensure their systematic application in both front and back office activities.
- Enable the organization to reach contractual targets and international standards.
- Maintain strong working relationships with other departments within the Cluster team, especially the O&M department.
- Review staff capacity and support the HR Director and Customer Services Director in preparing the Customer Services training and development program.
- Work with the ICT Manager to review customer data, records, and storage methods and update the customer record database in digital form.
- Develop the demand management strategy report to enhance customer water awareness.
- Implement improved new connections procedures and revenue metering strategy defined by the Customer Services Director, supported by the O&M and Commercial Departments. Review current customer service systems, resources, methods, practices, and needs.
Requirements:
- Bachelor's degree in Business Administration or a related field;
- 10 years of experience in a similar position;
- Experience in the water industry;
- Residency in Madinah or ability to relocate.
Benefits:
- Competitive salary package;
- Performance-based incentives;
- Premium International Medical insurance;
- Opportunities for career advancement within the company;
- Friendly and dynamic work environment.
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