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IT Service Delivery Lead

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time
Role Summary:

The Senior Delivery Manager will be responsible for overseeing the delivery of complex projects and services, ensuring alignment with business objectives. This role involves leading cross-functional teams, managing stakeholder relationships, and driving continuous improvement initiatives to enhance service quality and efficiency.

Main Responsibilities:
  • Develop and implement strategies to improve service efficiency, quality, and customer satisfaction.
  • Ensure projects and services are delivered on time, within budget, and to the highest standards.
  • Identify risks and implement mitigation strategies to ensure smooth service delivery.

Education and Experience:
  • Bachelor's or Master's degree in Business, IT, Management, or a related field.
  • 7-10+ years of experience in delivery management, project management, or IT services, with leadership experience.
  • Strong understanding of Agile, ITIL, Lean, DevOps, or similar frameworks.