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Culinary Operations Director

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

As a Culinary Operations Director at CARE, you will oversee the daily operations of our traditional Saudi cuisine restaurants. With 7+ years of experience in restaurant management and customer service, you will be responsible for ensuring operational excellence, cultural authenticity, and exceptional customer satisfaction.

We are seeking a bilingual (Arabic/English) professional with expertise in financial reporting, P&L management, and budgeting to lead our team towards profitability, compliance, and growth. The ideal candidate will possess strong knowledge of Saudi regulatory standards and cultural nuances, as well as proficiency in POS systems, Microsoft Office, and data analytics tools.

Key Responsibilities:

  1. Operational Excellence
    • Manage daily operations across multiple locations to ensure efficiency, quality, and adherence to SOPs.
    • Oversee inventory, supply chain, and vendor relationships to optimize cost and quality.
    • Implement technology solutions to streamline workflows and enhance customer experience.
  2. Financial Management & Reporting
    • Develop and monitor budgets, P&L statements, and financial reports to drive profitability and growth.
    • Analyze sales trends, labor costs, and expenses to identify cost-saving opportunities and optimize resource allocation.
    • Prepare monthly performance reports for senior leadership to inform strategic decision-making.
  3. Compliance & Safety
    • Ensure compliance with Saudi health, safety, and food regulations to maintain a safe and healthy environment for customers and staff.
    • Conduct regular audits and staff training on hygiene, safety, and operational protocols to prevent non-compliance.
    • Maintain all necessary licenses and certifications to operate effectively.
  4. Customer Experience & Market Strategy
    • Design strategies to elevate customer satisfaction through loyalty programs, feedback systems, and tailored marketing initiatives.
    • Utilize local event calendars to drive foot traffic and promotions, enhancing the overall customer experience.
    • Monitor market trends and competitor activity to refine offerings and marketing tactics, ensuring continued success.
  5. Team Leadership
    • Recruit, train, and mentor restaurant managers and staff to uphold exceptional service standards.
    • Foster a positive, culturally aligned work environment that promotes teamwork, growth, and development.