Service Desk Technician

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Haji Hussein Alireza & Co., Ltd. Full time

Haji Hussein Alireza & Co., Ltd. is a leading organization dedicated to delivering outstanding customer service and support.

About This Role:

This Service Desk Technician position plays a critical part in our mission to provide exceptional customer care.

The successful candidate will be responsible for handling customer inquiries, resolving technical issues, and providing expert advice to customers.

  • Main Responsibilities
  1. Communicate with customers to gather information and resolve their technical concerns.
  2. Diagnose and troubleshoot technical issues using diagnostic tools and techniques.
  3. Enter customer data accurately and efficiently into our database.
  4. Maintain up-to-date knowledge of our products and services to provide expert advice to customers.
  • Key Requirements

Candidates should possess excellent language skills, including speaking, writing, and listening, with correct pronunciation and spelling.

Prior experience in a similar role is not essential, but a strong desire to learn and grow within the company is vital.

The ideal candidate will have a positive attitude, strong problem-solving skills, and a passion for delivering exceptional customer service.

What We Offer:

This role provides a chance to join a dynamic team, develop your skills, and build a rewarding career in customer service.


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