Brand Ambassador Professional
6 days ago
A. Lange & Söhne is one of the most respected and successful watch brands in the luxury sector, driven by a commitment to innovation and tradition. Our vision is to continue pushing boundaries and creating outstanding products that exceed expectations.
Job DescriptionThis role involves working as an Ambassador of A. Lange & Söhne inside and outside the boutique, focusing on providing an exceptional customer experience through creative and effective use of resources and retail tools. Key responsibilities include attaining desired results, preparing monthly action plans, and managing all steps of the sales process.
Key Responsibilities- Sales
- Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Maximize profit whilst controlling & minimizing costs (discount, general expenses, third-party commissions).
- Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
- Brand Ambassadorship
- Ensure excellence within and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Keep learning about the products and brand and become a reference person for the Maison.
- Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
- CUSTOMER & CRM RELATED ACTIVITIES
- Ensure Service Excellence within the boutique at all times and with any boutique clients.
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate in regular VIP and orders, considerate of our boutique opportunities.
To excel in this role, you should have excellent communication and interpersonal skills, be proactive, and have a strong passion for delivering exceptional customer experiences. Strong product knowledge and brand awareness are essential, along with the ability to work effectively in a team environment.
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