Store Experience Manager

22 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

About Us

Chalhoub Group is a pioneer in luxury retail experiences in the Middle East. With a history spanning over six decades, we have established ourselves as a trusted partner and creator of unforgettable moments for our customers.

Job Overview

We're seeking a highly motivated Store Manager to join our team. As a key member, you will drive both commercial performance and deliver exceptional guest experiences.

  • Main Responsibilities:
  • Develop in-store CX initiatives
  • Plan succession strategies for team members
  • Nurture talent through coaching and stretch assignments
  • Enhance eNPS through people experience initiatives
  • Oversee daily operations related to VM, retail store SOPs, sales team schedules, and commissions
  • Provide real-time support, including concessions management
  • Serve as primary point of contact with back-office operations
  • Maintain click-and-collect services within SLAs
  • Ensure accurate customer data capture by the sales team
  • Promote loyalty programs and ensure floor staff knowledge
  • Foster a cohesive store team working towards common goals
  • Promote omnichannel sales efforts
  • Improve store revenue targets versus actuals
  • Boost sell-through rates at full price

Requirements

To succeed in this role, you'll need:

  • A university degree in Business Administration or Management
  • 6-8 years of experience in retail shop management


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