Store Experience Manager
23 hours ago
About Us
Chalhoub Group is a pioneer in luxury retail experiences in the Middle East. With a history spanning over six decades, we have established ourselves as a trusted partner and creator of unforgettable moments for our customers.
Job Overview
We're seeking a highly motivated Store Manager to join our team. As a key member, you will drive both commercial performance and deliver exceptional guest experiences.
- Main Responsibilities:
- Develop in-store CX initiatives
- Plan succession strategies for team members
- Nurture talent through coaching and stretch assignments
- Enhance eNPS through people experience initiatives
- Oversee daily operations related to VM, retail store SOPs, sales team schedules, and commissions
- Provide real-time support, including concessions management
- Serve as primary point of contact with back-office operations
- Maintain click-and-collect services within SLAs
- Ensure accurate customer data capture by the sales team
- Promote loyalty programs and ensure floor staff knowledge
- Foster a cohesive store team working towards common goals
- Promote omnichannel sales efforts
- Improve store revenue targets versus actuals
- Boost sell-through rates at full price
Requirements
To succeed in this role, you'll need:
- A university degree in Business Administration or Management
- 6-8 years of experience in retail shop management
-
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