Store Experience Leader
2 days ago
At Sephora USA, Inc, we aim to reimagine the future of beauty. Our goal is to inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated.
Job Description
This role is responsible for the performance of Sephora stores across the Central Region. Key responsibilities include:
- Responsible for delivery of all pre-agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions.
- Ensure exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility while delivering best-in-class customer service across all stores.
- To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development, and coaching of Store Managers, store teams while managing within business plan.
What You'll Do
You will lead teams, translating area performance objectives into store sales and KPI targets. Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules. Lead by example, live customer and team by being present in stores four days a week. Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer). Implement agreed Sephora Retail priorities and drive commercial success.
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