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Multichannel Support Expert

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia MBC Group Full time

We are looking for a Multichannel Support Expert to join our team at MBC Group. As a Contact Center Agent, you will be responsible for providing excellent customer service and support through various channels.

About the Role

This is an exciting opportunity to work with a leading media company, providing support to customers across different platforms.

Key Responsibilities
  • Handle customer inquiries via phone, email, and social media, providing prompt and professional responses.
  • Resolve customer issues and escalate cases when necessary to ensure customer satisfaction.
  • Maintain accurate records of customer interactions in the company's CRM system.
  • Collaborate with team members and other departments to improve customer support processes.
  • Stay updated on company products, services, and policies to provide accurate information to customers.
Requirements
  • Strong English and Arabic language proficiency.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using contact center software and CRM tools.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously.
  • Flexibility to work in a 24/7 shift environment.
  • Minimum 1 year of past experience in customer service or technical support.
  • Past experience with a Media Company is highly desirable.
  • Past experience with Zendesk is also preferred.