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Facilities Operations Director

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Domo Ventures W.L.L. Full time

Domo Ventures W.L.L. is seeking a skilled Soft Services Manager to lead our janitorial department.

Job Responsibilities:
  • Develop and implement an annual operational plan for the janitorial team, outlining strategic goals, resource allocation, and performance metrics.
  • Maintain the highest standards of cleanliness, safety, and professionalism within the janitorial team, ensuring consistent delivery of exceptional service.
  • Oversee the training and evaluation of cleaning supervisors, fostering continuous development to enhance skillsets and leadership capabilities.
  • Manage day-to-day operations of the janitorial department, ensuring efficient personnel allocation and scheduling to deliver seamless service across all areas.
  • Serve as primary point of contact for all janitorial service inquiries, maintaining effective communication and collaboration with all levels of management, staff, guests, and stakeholders.
  • Proactively address guest and internal customer complaints regarding cleaning services, resolving issues in a courteous and timely manner to ensure guest satisfaction.
  • Develop and maintain the departmental work schedule, ensuring proper staffing allocation for events and high-traffic periods to maintain exceptional customer experience.
Requirements:
  • Bachelor's degree in hospitality management or related field.
  • 10-15 years of janitorial experience with expertise in 5-star hotel operations.
  • Demonstrate flexibility and willingness to work nights, weekends, and holidays as required.