Collaboration and Voice Engineer
2 weeks ago
Role Summary
">Total-TECH Co. is seeking an experienced Sr. Operations Engineer to join our team. This is a challenging role that requires a strong background in IT operations, network security, and collaboration technologies. The ideal candidate will have a proven track record of delivering high-quality results, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.
Responsibilities
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- Manage network security infrastructure to ensure stability and availability on a 24/7 basis.">
- Collaborate with cross-functional teams to manage complex networks and resolve technical issues.">
- Develop and implement system upgrades as part of the patch management review process.">
- Maintain and monitor installed certificates in F5 and communicate certificate expiry to stakeholders.">
- Enhance firewall policy processes and conduct periodic clean-up exercises.">
- Enable Two-Factor Authentication on supported systems, devices, and applications.">
- Coordinate with vendors TAC and professional services to maintain network stability.">
- Mentor engineers on new technologies, troubleshooting techniques, and building MOPs (Method of Procedures).">
- Validate technical design documentation for complex network changes and ensure smooth deployment.">
- Evaluate PSIRT and Field Notices on infrastructure devices and take necessary mitigation actions.">
- Supervise network optimization changes, including vendor best practices rollouts, syslog, and security audits.">
- Execute assigned load of CRQs, SRs, and WOs daily.">
- Utilize automation tools and scripting languages to streamline network operations.">
- Serve as subject matter expert for collaboration and voice technologies within the network Operations team.">
- Handle Incident and Configuration management.">
- Collaborate with cross-functional teams to resolve complex technical issues related to collaboration and voice systems.">
- Perform regular system maintenance activities, including patching, upgrades, and capacity planning.">
- Implement and enforce security policies for Security systems, ensuring compliance with industry standards and regulations.">
- Conduct vulnerability remediation to keep systems secure and protected.">
- Develop and maintain Operational documentation, including system configurations, procedures, and troubleshooting guides.">
- Participate in on-call rotation to provide 24/7 support for critical incidents.">
- Be available during scheduled maintenance and downtimes, assist in new implementations, upgrades, or problem resolution.">
- Provide technical guidance and mentorship to junior team members.">
Requirements
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- Bachelor's Degree in Telecom/Computer Engineering or equivalent.">
- ITIL certification.">
- CCIE SEC, PCNSE, NSE-7 & F5-401 or equivalent certifications.">
- 10 to 12+ years of experience in an enterprise environment.">
- Solid experience with various security appliances and technologies.">
- Strong experience with multi-vendor networks and familiarity with network management systems.">
- Excellent IP networking fundamentals and extensive experience in VPN protocols.">
- Strong experience with ISE/NAC administration and AAA/TACACS/RADIUS technologies.">
- Proficiency in scripting or programming languages for automation.">
About You
">We are looking for an individual who shares our passion for innovation and customer satisfaction. If you have a strong background in IT operations, network security, and collaboration technologies, we encourage you to apply.
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