IT Technical Support Specialist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SOCOTEC Group Full time

Job Description:

We are seeking a highly skilled and motivated IT Technical Support Specialist to join our team in the Middle East and KSA regions. As a key member of our Information Technology department, you will be responsible for providing technical support and assistance to users across various sites.

  • Main Responsibilities:
  • Be the primary point of contact for local providers (Telecom, hardware, software)
  • Collaborate with central IT teams to design and deploy new infrastructure solutions
  • Assist in coordinating testing, validation, and deployment of new features and updates on PCs, servers, and network equipment
  • Install and configure new PCs according to procedure provided by central IT department
  • Provide first-level support and assistance to users for their requests and incidents (account management, data transfer, computer and software installation, etc.)
  • Assist users in using and configuring common software (O365 suite, PDF, Windows tools, etc.)
  • Help local management test and assess new software related to their activities
  • Diagnose hardware issues and maintain relationships with local providers
  • Manage stock of hardware, particularly PCs
  • Keep and update inventory of local assets
  • Report interventions and issues to central IT support responsible

Requirements:

  • Minimum 5 years of experience in a similar position
  • Good knowledge of network equipment (firewall, switch, access point) wiring, management, and configuration
  • Good knowledge of Windows server and workstation configurations
  • Good knowledge of active directory management
  • Advanced knowledge of PC management (software installation, user assistance for using O365 tools, etc.)
  • Strong analytical and problem-solving skills, self-motivated and proactive approach, and user satisfaction
  • Possesses good communication skills and is a strong team player
  • Must be able to work independently as well as within a team
  • Demonstrates understanding or keen interest in the latest technologies
  • English: Fluent


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