Security Network Product Specialist

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Merge Recruitment Agency Full time

**Job Overview:**

Merge Recruitment Agency is seeking a highly skilled Site Security Engineer to join our team. As a Site Security Engineer, you will be responsible for coordinating with projects and sales to ensure smooth pre-installations at customer sites.

Key Responsibilities:

  • Install, operate, and train security network products.
  • Develop a thorough understanding of SLA contracts and coverage levels.
  • Perform remedial repair activities on customer sites as directed by senior technical staff.
  • Recognize situations requiring service call escalation and follow proper procedures.
  • Provide support to close service events promptly within the SLA and to customer satisfaction.
  • Validate actual problems and correct parts to be used for service.
  • Debrief and report service calls for future enhancements.
  • Document work activity and maintain administrative paperwork.

Requirements:

  • A minimum of 4-5 years of hands-on technical implementation experience in surveillance systems and physical security systems.
  • A strong background in networking, WLNA, CCTV, access control, arm barriers, bollard systems, etc.
  • A solid background in Milestone, Lenel, HID is required.
  • A solid background in fire alarm systems is preferred.
  • Able to work with Microsoft servers (any version).
  • Certified CCNA/CCNP is preferred.


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