Security Network Product Specialist
5 days ago
**Job Overview:**
Merge Recruitment Agency is seeking a highly skilled Site Security Engineer to join our team. As a Site Security Engineer, you will be responsible for coordinating with projects and sales to ensure smooth pre-installations at customer sites.
Key Responsibilities:
- Install, operate, and train security network products.
- Develop a thorough understanding of SLA contracts and coverage levels.
- Perform remedial repair activities on customer sites as directed by senior technical staff.
- Recognize situations requiring service call escalation and follow proper procedures.
- Provide support to close service events promptly within the SLA and to customer satisfaction.
- Validate actual problems and correct parts to be used for service.
- Debrief and report service calls for future enhancements.
- Document work activity and maintain administrative paperwork.
Requirements:
- A minimum of 4-5 years of hands-on technical implementation experience in surveillance systems and physical security systems.
- A strong background in networking, WLNA, CCTV, access control, arm barriers, bollard systems, etc.
- A solid background in Milestone, Lenel, HID is required.
- A solid background in fire alarm systems is preferred.
- Able to work with Microsoft servers (any version).
- Certified CCNA/CCNP is preferred.
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