Customer Success Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

About the Position

This Customer Success Manager will be responsible for leading multiple Application Centers across KSAPYB, focusing on customer satisfaction, project execution, and shared support functions.

The ideal candidate will possess 10+ years of experience in project management, with a strong background in EPC or Engineering and/or execution in equipment and projects.

Main Responsibilities

  1. Lead Project Management and shared support functions teams to achieve successful project execution.
  2. Collaborate with Customer Project teams to establish and maintain high levels of customer satisfaction.
  3. Monitor, control, drive, and report the performance of Schneider Electric Customer project business within KSAPYB for all Businesses.
  4. Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  5. Design and implement processes to enhance project delivery efficiency, reduce costs, and improve customer satisfaction.
  6. Promote a customer-centric culture and foster a collaborative environment within the team.
  7. Cultivate and develop high-performing teams, leveraging talent management strategies for critical roles.

Requirements

  • Bachelor's/Master's degree in a relevant field.
  • 10+ years of experience in project management, preferably in EPC or Engineering.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a matrix environment.


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