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Customer Experience Director
3 weeks ago
Cisco Systems, Inc. is revolutionizing the way we deliver customer experiences through innovative technologies and strategies. As Director, Customer Experience, you will play a crucial role in shaping this transformation, leading a team of experts to design and implement cutting-edge solutions that exceed customer expectations.
Key Responsibilities
Drive adoption and manage the CX services business to drive growth, own revenue and P&L for the customer segment team, ensure delivery of outcomes expected from the Cisco Portfolio, support CX teams to engage with executives and technical partners, and advocate for the customer within Cisco across various functions. You will model leadership and accountability, supporting your team in achieving financial and customer satisfaction targets, foster a collaborative team environment, and use strong communication skills to motivate teams and influence stakeholders.
What We Offer
Cisco Systems, Inc. offers a dynamic work environment that values simplicity and customer centricity, fostering an integrated, outcome-driven approach to customer engagement. Collaborate with cross-functional teams to create a seamless customer experience, leveraging data-driven insights. Be part of a high-energy team that prioritizes innovation, empowerment, diversity, and growth, where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
