Approval Officer
2 days ago
Control of Approval
- Validate the information's provided by the customer seeking service from HMG.
- Coordinate multi source transaction of service approvals from various insurance companies.
- Check and validates that each proposal/processed document has all the relevant documents required for processing the claims. It also acts as single point of contract to address the issues.
Patient Services
- Assist patients to process the documents within shortest period of time.
- Act as front liner to while receiving the patient, engage the patient with information and will be single point of contact for the patients.
- Contact the insurance companies on behalf of the patients and update the patients on any issues related to their processing of documents.
Coordination
- Coordinate with the clinic, administrative, claims and Billing departments for speedy processing of patient's documents.
- Act as back up to Business Coordinator in times of crises.
- Acts as a front-liner or central point of contact for all the departments of the hospital relating to all issues related to approval section.
- Participates in person-centered care initiatives undertaken by HMG.
- Enriches patient experience with compassion, respect and dignity.
- Perform other duties/tasks assigned within the realm of his/her knowledge, skills or abilities.
- Process Management: Understanding of approval workflows and ability to implement, monitor, and improve approval processes within the organization.
- Attention to Detail: High level of accuracy and attention to detail when reviewing documents, ensuring that all information is correct and that approvals comply with company policies.
- Organizational Skills: Strong organizational abilities to manage multiple approval processes at once, ensuring that tasks are completed on time and follow the correct order.
- Communication Skills: Excellent verbal and written communication skills for coordinating with stakeholders, providing updates, and ensuring all parties are informed of the status of approvals.
- Time Management: Ability to prioritize tasks effectively to manage multiple approvals and meet deadlines.
- Problem-Solving: Ability to address issues or delays in the approval process, working collaboratively with different departments to find solutions.
- Record Keeping: Strong skills in maintaining accurate and organized records of all approvals and related documentation for easy retrieval and reference.
- Confidentiality: Strong understanding of the importance of confidentiality when handling sensitive information during the approval process.
- Knowledge of Approval Systems: Familiarity with digital tools or software that help in tracking and managing approval workflows (e.g., Microsoft SharePoint, SAP, Trello, Asana, DocuSign).
- Collaboration Skills: Ability to work well with various departments, teams, and external partners to ensure approvals are managed effectively.
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