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Senior Sales Associate
3 weeks ago
the sales associate is responsible for dealing with any and all customer questions about the products and services the company offers. A sales associate is expected to be continuously updating their knowledge of the company products, and policies.
Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.
Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays.
Sales Associate Responsibilities:
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
Operating cash registers, managing financial transactions, and balancing drawers.
Achieving established goals.
Directing customers to merchandise within the store.
Increasing in store sales.
Superior product knowledge.
Maintaining an orderly appearance throughout the sales floor.
Introducing promotions and opportunities to customers.
Cross-selling products to increase purchase amounts.
Receiving cash from customer
Refund cash
Depositing cash
Customer Service
Greeting customers: Provide a warm welcome to customers as they enter the store or business, creating a friendly and approachable environment.
Assist with product selection: Guide customers in selecting products or services based on their needs, preferences, or budget.
Answer customer inquiries: Provide detailed information about products, pricing, availability, and promotions, answering any questions customers may have.
Provide recommendations: Offer personalized product recommendations based on customer interests or requirements.
Resolve customer issues: Address any concerns, complaints, or problems customers may have, offering solutions or escalating matters to supervisors when necessary.
Ensure customer satisfaction: Strive to meet and exceed customer expectations to ensure they have a positive experience and are likely to return.
Sales Generation
Promote products and services: Actively promote the sale of products and services through persuasive techniques, upselling, or cross-selling when appropriate.
Meet sales targets: Work towards achieving individual and team sales goals, contributing to the store or business's overall performance.
Assist in product launches: Help introduce new products to customers, ensuring they understand the benefits and features.
Process sales transactions: Complete sales transactions quickly and accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
Track sales progress: Keep track of personal or store sales performance, ensuring that sales targets are met and exceeded when possible.
Degree in Industrial Engineering or Supply Chain Management.
Retail sales experience.
A professional appearance.
Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
Communication skills: Strong verbal communication skills to interact effectively with customers, team members, and supervisors.
Customer service: A friendly, approachable demeanor with a focus on providing excellent service and building customer loyalty.
Sales skills: The ability to persuade and engage customers, as well as upsell or cross-sell products.
Problem-solving: Ability to resolve customer issues, complaints, or concerns quickly and professionally.
Product knowledge: A solid understanding of the store's products or services and the ability to share that knowledge with customers.
Teamwork: Ability to work collaboratively with colleagues and management to achieve common goals.
Attention to detail: Ensure that products are displayed correctly, inventory is accurate, and store displays are organized.
Organizational skills: Strong ability to multitask, prioritize, and manage time efficiently in a fast-paced retail environment.
Technology proficiency: Familiarity with point-of-sale (POS) systems and other sales-related technologies.
