Operations Specialist

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Stella stays Full time

Who we are

At Stella Stays we re not just another hospitality brand we re building the future of living. We ve reimagined what it means to feel at home creating techdriven beautifully designed spaces that people actually want to live in whether for a few days or a few months.

We started in 2019 with a bold vision and in just a few years we became leaders in the space disrupting traditional hospitality with a fresh forwardthinking approach. Our fully furnished homes across MENA are seamlessly bookable online ready for instant movein and packed with everything from highspeed WiFi to world class amenities. No paperwork no hassle just modern effortless living.

Behind this vision is a team of ambitious fast moving people who thrive in a highgrowth environment. We think big move fast and build what s never been built before together.

If you re looking for a place where you can make things happen grow your career and be part of something truly gamechanging you ve found it. Welcome to the future. Welcome to Stella Stays.

About the Role:
As an Operations Specialist at Stella Stays youll be the backbone of our operations ensuring everything runs smoothly and our properties are in top condition. Youll help implement property management strategies oversee daily operations and make sure we meet Stella s high standards.

What You ll Do:

  • Handle guest concerns and issues promptly to ensure they have the best experience.

  • Be available for emergencies to make sure guests are safe and well taken care of.

  • Prepare and share reports and respond quickly to requests.

  • Oversee daily property operations including managing budgets and keeping things on track.

  • Ensure all tasks are completed on time following SLAs.

  • Keep all records accurate and updated daily.

  • Work with approved service providers for maintenance renovations and repairs getting quotes managing the work and staying within budget.

  • Understand the roles of service providers to make sure everything runs smoothly.

  • Help meet goals on budget offering costeffective solutions.

  • Focus on improving guest satisfaction with clear communication and problemsolving.

  • Look for ways to improve processes and make everything more efficient.

  • Build strong relationships with suppliers for smooth operations and service.



Requirements

  • 23 years of experience in operations or facilities management.

  • Strong background in property management and daily operations.

  • Excellent communication leadership and budget management skills.

  • Experience working with maintenance renovation and managing suppliers.

  • Good communication and negotiation abilities.

  • Comfortable using Microsoft Office Suite and other tools.

If youre up for a fastpaced growing environment and excited about making an impact wed love to hear from you. Apply now and join us on this exciting journey



The ideal candidate for this role should have: Bachelor\'s degree in business or a related field. Minimum of 5 years of experience in pricing and revenue management, preferably in the hospitality industry. Past professional experience working on rigorous analytics projects. Strong analytical and problem-solving skills with a logical and creative approach to devising novel pricing strategies. Excellent communication and collaboration skills with the ability to work independently and manage multiple projects simultaneously. In-depth knowledge of revenue management metrics as they pertain to hospitality and rentals. Experience pricing B2C and B2B products. Familiarity with Excel/Google Sheets. Knowledge of pricing and revenue management software is preferred. Knowledge of CRM software is preferred. If you are a mastermind when it comes to strategic thinking and analytical prowess, If you have an unquenchable thirst for maximizing revenue and profits, Come join our team and apply for this exciting opportunity to revolutionize residential hospitality Globally.

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