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IT Operations Specialist
1 week ago
IT Operations Specialist
VisionX Technologies, Inc. is seeking an experienced IT Operations Specialist to join our team.
In this role, you will be responsible for leading the problem management process, conducting thorough root cause analyses, and developing effective strategies to reduce recurring incidents.
About the Role
The successful candidate will have a strong background in information technology, computer science, or a related field, with 5-8 years of experience in problem management, incident management, or quality assurance.
They will possess a strong understanding of ITIL problem management principles and best practices, as well as familiarity with automated testing and validation tools.
Key Responsibilities
- Lead the problem management process, including problem identification, root cause analysis, and resolution.
- Conduct thorough root cause analyses to identify underlying issues and prevent recurrence of incidents.
- Establish and operate comprehensive quality control processes for all IT services, ensuring compliance with defined standards and continuous improvement.
- Develop and implement strategies to reduce the number of recurring incidents and service requests.
Requirements
- Bachelor's degree in information technology, Computer Science, or a related field.
- 5-8 years of experience in problem management, incident management, or quality assurance.
- Strong understanding of ITIL problem management principles and best practices.
- Familiarity with automated testing and validation tools.