Patient Service Specialist

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Full time
Roles and responsibilities

The Patient Service Manager will be responsible for maintaining efficient room schedules at each of the Outpatient reception / clinics and working with Physicians to ensure maximum utilization of all the Clinics.

Expected to assure the coordination and continuity of activities performed by schedulers with Nurses and physicians by providing the better care to the patients in outpatient clinics in compliance with the established criteria. Continuously monitors computer and telephone systems to ensure proper operations, responds to and acts upon equipment problems quickly. Immediately responds to patients concerns, prompts other schedules to be sensitive to fluctuations in the number of patients in the waiting queue.

Work is performed independently with schedulers in a work setting involving frequently unpredictable unique situations

Major Duties and Responsibilities

  • Ensures through his actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the CARE Hospitals and Clinics.
  • Following-up the problems facing the Registration Clerks regarding the company patients and whether the patient is eligible for treatment in the hospital or not.
  • Developing and maintaining a system to manage this effectively.
  • Follows the complaints system and policy of Patient Service Department.
  • Work is conducted in a professional manner maintains patients file confidentiality when required.
  • Follows all departments policies and procedures.
  • Participates in on-going education program developed by the department, e.g. Department Policy and Procedures, Fire Safety, Risk Management, Environmental control.
  • Coordinates with the appointment clerk and receptionist about operating duties.
  • Coordinates with Nursing and Doctors to have all patients seen on time and report any delay.
  • Works as patient advocate.
  • Conducts regular process evaluation and initiates performance improvement projects.
  • Conducts regular patient satisfaction survey and staff performance monitoring audit.
  • Maintains the flow of outpatient medical records within the assigned clinics and checks that the files have been properly processed and are available for all patients.
  • Provides assistance, guidance and work direction to the clinic schedulers to maintain the highest level of quality services.
  • Notifies Nursing Supervisor or senior physician of any conflict between the different specialties to discuss the problems and solve them.
  • Operates computer to feed the daily clinic visits and ensures that the no-show status for each patient is updated in the system.
  • Gives orientation to new hires on policies and procedures pertaining to work area, eligibility of treatment, Patient Care System, Schedules patterns.
  • Implements methods in coordination with the various outpatient medical record units to minimize the number of missing files and puts efforts to locate them.
Desired candidate profile

Diploma or bachelor degree in administration preferable in healthcare / hospital administration.

Experience:

Five (5) years of applicable experience related to position preferably in large-scale hospital.

Competencies / Skills:

Excellent command of written and spoken English and Arabic.
Excellent public relation skills, people oriented and excellent interpersonal relation skills are a must.
Working knowledge of Customer Services
Working knowledge of Computer application related to job and MS office.
Organizes and ensures the correctness of the variable patterns for all physician schedules in the assigned general practice and specialty clinics. These efforts are done through consultation with the directions from the Service Chiefs and Nursing Supervisors.
Performs other applicable tasks and duties assigned within the employee's knowledge, skills and abilities.
Performs additional tasks and duties as assigned by the management.

  • Patient Services Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Full time

    Roles and responsibilities Responsible for functions which control inpatient admission, Discharge & Transfer and preparation of required records, compilation of the perpetual occupancy-census data, and providing record retention, guidelines transfer of patients and providing a visitor information service. Admission/discharges are processed daily during 24...

  • Patient Services Coordinator

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia DR. SULAIMAN AL HABIB MEDICAL CENTER Full time

    Roles and responsibilities Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.Key Responsibilities / Accountabilities Register Patient...

  • Patient Experience Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia DR. SULAIMAN AL HABIB MEDICAL CENTER Full time

    Roles and responsibilities Coordinate the process of patient complaints and follow up with the involved departments, communicating with the patients, closing the complaints and ensure patient satisfaction. This role champions improving patient satisfaction by gathering feedback, identifying areas for improvement, and implementing successful initiatives. The...

  • Patient Care Specialist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Axios International Full time

    Job Description:Axios International is seeking a skilled Nurse Coordinator to join our team. As a key member of our Patient Support Program, you will provide comprehensive nursing care in the community setting, assisting patients to achieve optimum health and quality of life in situations of chronic disease.About the Job:The successful candidate will be...

  • Patient Experience Coordinator

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Full time

    Roles and responsibilities Supports a safe and timely transition to the next level of care for patients and families discharged from an acute care.Promotes and supports evidence based practice and health literacy standards for patient education to obtain optimal patient outcomes.Under the supervision of the designated manager and providers, is responsible...

  • Clinical Care Specialist

    21 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Axios International Full time

    About the RoleThe Clinical Care Specialist will be responsible for providing comprehensive nursing care to patients in a community setting, ensuring they achieve optimal health and quality of life despite chronic diseases.This role involves managing patient plans of care, monitoring vital signs, and providing teaching and support to patients and their...

  • Emergency Medical Services Expert

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Adilstone Group Full time

    About Our TeamThe Adilstone Group is committed to delivering exceptional patient care and emergency medical services. We are seeking a skilled Paramedic to join our team as an Emergency Medical Services Specialist or Critical Care Paramedic.ResponsibilitiesDeliver High-Quality Patient Care: Provide basic and advanced life support care to patients in...

  • Product Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia aljeel Medical Full time

    Job SummaryWe are seeking an experienced Product Sales Specialist to join our team at Aljeel Medical. This role requires strong sales skills, excellent communication abilities, and a proven track record of success in medical equipment sales.The ideal candidate will have a background in cardiovascular technology, ICU nursing, or biomed, with a minimum of 2-3...

  • Vascular Radiology Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Client of Ash International Full time

    Job Description:We are seeking a highly skilled Vascular Radiology Specialist to join our team at Client of Ash International. As a Clinical Vascular Consultant, you will play a key role in providing exceptional patient care and contributing to the development of our vascular services.About the Role:This is an exciting opportunity for a Senior Vascular...

  • Critical Care Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Adilstone Group Full time

    Company OverviewThe Adilstone Group is a leading healthcare organization dedicated to providing exceptional patient care and emergency medical services.Job SummaryWe are seeking a highly skilled Paramedic to join our team as an Emergency Medical Services Specialist or Critical Care Paramedic. As a key member of our response team, you will administer basic...

  • Dental Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abroad Work Full time

    About the RoleA dental specialist is sought to fill a vacancy in Riyadh, Saudi Arabia. The successful candidate will be responsible for providing excellent patient care and ensuring the highest standards of oral health are maintained.Key Responsibilities:Diagnosing and treating oral health issuesDeveloping personalized treatment plansPerforming corrective...

  • Nutrition Specialist

    21 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Adilstone Group Full time

    Job Description:We are seeking a highly skilled Nutrition Specialist to join our team at Adilstone Group in Riyadh, Saudi Arabia. As a key member of our Concierge Clinical Dietitian Services, you will assess patient nutritional needs and develop personalized care plans.Responsibilities:Evaluate patients' nutrition status and prescribe appropriate therapeutic...

  • Service Delivery Specialist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

    Service Delivery SpecialistAs a Service Delivery Specialist at Ihgarmyhotels, you'll play a critical role in ensuring the seamless delivery of our services. Your primary focus will be on supervising staff, overseeing service operations, and interacting with guests to ensure their needs are met.You'll also be responsible for monitoring inventory levels,...

  • Health Services Coordinator

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia DR. SULAIMAN AL HABIB MEDICAL CENTER Full time

    Roles and responsibilities Provides a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMGKey Responsibilities / Accountabilities Register Patient...

  • Dietitian Specialist

    24 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Adilstone Group Full time

    JOB DESCRIPTIONAs a Dietitian Specialist, you will assess patient nutritional needs through establishing care plans, appropriate therapeutic diet or nutrition support regimen and maintain professional competency and skills required for professional practice. You will work for a prestigious healthcare provider in Saudi Arabia. Based in Riyadh, but at times...

  • Service Provider Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full time

    About the JobThe Service Provider Specialist will be responsible for developing and executing a comprehensive strategy to sell Cisco Services to Service Providers in the Middle East region.This includes identifying new business opportunities, building relationships with key decision makers, and developing tailored solutions to meet the needs of each...

  • Neuro Spinal Surgery Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ash International Full time

    About the RoleAs a leading private medical group, we are seeking an experienced neuro spinal surgery specialist to join our team. With a strong reputation for medical excellence and patient care, our hospital is committed to providing world-class healthcare services.We offer a competitive salary package, annual gratuity, incentives, and comprehensive...

  • Beauty Services Specialist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    About the RoleWe are looking for a Beauty Services Specialist to provide exceptional nail care services to our clients at Arab National Bank. The successful candidate will possess outstanding expertise in various nail care techniques, including manicures, pedicures, and nail extensions.You will be responsible for conducting personalized consultations,...

  • Dental Care Specialist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dental Consulting Center Full time

    The Dental Consulting Center seeks a highly skilled Dental Care Specialist to join our team. As an integral member of our dental team, you will be responsible for providing exceptional patient care and supporting the dentist in all types of dental procedures.Key Responsibilities:Providing Patient Care: Assist the dentist in treating patients with compassion...

  • Emergency Care Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Company Full time

    About the RoleWe are seeking an experienced Emergency Care Specialist to join our emergency department at National Medical Care Company. The successful candidate will have a strong background in emergency medicine and excellent leadership and communication skills.Key ResponsibilitiesPatient Care: Provide high-quality patient care, including assessment,...