Operations Manager
1 week ago
We are seeking a highly experienced Retail Operations Manager to oversee and enhance our retail operations across Saudi Arabia. The ideal candidate will have a strong background in luxury retail or jewellery with a proven ability to drive sales optimize store performance and ensure a premium customer experience. This role requires 10 years of experience in the Saudi market with expertise in managing multistore retail operations team leadership and implementing strategic business growth initiatives.
Key Responsibilities:
- Oversee the daytoday operations of multiple luxury retail stores across Saudi Arabia ensuring high standards of service product presentation and operational efficiency.
- Develop and execute retail strategies to drive sales performance customer engagement and market expansion.
- Manage and mentor store managers and retail teams fostering a culture of excellence teamwork and continuous improvement.
- Ensure compliance with Saudi market regulations brand guidelines and company policies.
- Optimize inventory management merchandising and store layouts to enhance the customer experience and maximize revenue.
- Monitor KPIs sales performance and customer trends implementing corrective actions where necessary.
- Develop and maintain strong relationships with key stakeholders including mall management suppliers and VIP clients.
- Collaborate with marketing teams to execute promotional campaigns seasonal launches and brand activations.
- Lead expansion initiatives including new store openings and market penetration strategies.
Requirements:
- 10 years of experience in Saudi Arabia in a retail operations role preferably in jewellery luxury fashion or highend retail.
- Strong understanding of Saudi retail market dynamics customer preferences and business regulations.
- Proven leadership skills with experience in managing multistore operations and large retail teams.
- Expertise in sales performance management inventory control and merchandising strategies.
- Excellent communication skills in English and Arabic (preferred).
- Strong analytical and problemsolving abilities with a focus on datadriven decisionmaking.
- Ability to work in a fastpaced customercentric luxury retail environment.
- Preferred Qualifications:
- Bachelors degree in Business Administration Retail Management or a related field.
- Experience with highend jewellery brands or international luxury retail chains.
- Strong network within the luxury retail and jewellery industry in Saudi Arabia.
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