Field Support Specialist

7 days ago

Riyadh, Saudi Arabia Rentokil Initial Full time

Arrange all field Technicians’ TPA
- Conduct field spot checks, on average 2 for each technician per month (Daily should conduct a check at each site visited)
- Conduct Vehicle inspections, for all branch vehicles/Assist designated Operations Officers while doing the monthly vehicle check-up.
- Schedule, perform and train technicians and other field teams on equipment maintenance and following APL and other SHE instructions.
- Handle clients’ complaints and develop action plans to resolve
- Arrange Pre-Treatment visits for new clients, big and VIP accounts
- Support the technicians in the Initial Treatment of big and VIP accounts
- Support in MyRentokil Level 3 installation, monitoring and auditing
- Support in preparing “IPM and other Technical Reports” for clients
- Ensure treatment recommendations are left on site detailing what was completed and what needs done to keep the premises pest free.
- Support in preparing “Maps” for clients
- Conduct field training for new joiners, technicians and other colleagues
- Ensure their teams are complying with H&S procedures and wearing the correct PPE.
- Monitor and control operational waste for their team.
- Monitor service quality through site inspections, service paperwork and online reports, and direct communication with customers that fall within the team portfolio.
- Follow up on the “Top 10 Infestation” Clients, Technicians and Pests
- Support the field teams in the Preventative Maintenance
- Checking and monitoring the Technicians work grid, signature capture, SRA and productivity
- Assisting the Finance Team when conducting the monthly inventory for the vehicles
- Train technicians on how to recognise leads and potential
- Assist the Technical Engineering unit in preparing Work Accident Declaration Reports.
- Assist the Sales team in surveying specific client premises.
- Conduct the field trial of new products’ and raise comments to the Technical Engineering unit.
- Resolving customer complaints relating to service.
- Organize planning to ensure maximum productivity with the dedicated officer
- Field inspection reports compiled to the correct specification & frequency including root cause.

**Requirements**:
BS in Agriculture, Horticulture, Agronomy or equivalent

1-2 years of experience in a similar role

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